Medical Point

I was there with my 4.5-year-old child. My child had a neck injury, and we went to the emergency department with great concern. First of all, I would like to thank you for the help we received. Nevertheless, I would like to share some concerns. The communication was very poor – not because of the language (I am a German citizen and native Turkish speaker), but because of the content. After the X-ray, the emergency doctor told us that surgery might be necessary because he believed he saw a slipped disc pressing on the spinal cord. After the MRI and CT scans, however, it became clear that this was not the case. When I asked why such a serious scenario had been mentioned, the answer was that the child was simply holding his head tilted during the X-ray. Of course, that was exactly the reason we came to the hospital in the first place. He should have considered this in his analysis. Because of the doctor’s words, we went through one hour of unnecessary fear and stress. Another issue was the MRI examination. Understandably, it is very difficult for a 5-year-old child to remain completely still in an MRI machine for 20 minutes, and therefore no usable results could be obtained. A CT scan was then performed instead, but we were still charged for both procedures. From my point of view, I do not find this entirely fair. I refused to pay for the MRI. I believe that doctors and staff should have enough experience to recognize such situations and act accordingly. Please do not misunderstand me: I am grateful for the medical support my child received, although it was very costly !!!. At the same time, I cannot say that I was fully satisfied with the way the situation was managed.

I am truly grateful for the exceptional care my mum received at this hospital. Words cannot express how much they have meant to us. Ms. Arzu went above and beyond, making all the necessary arrangements and being there for us day and night, even over the weekend. Dr. Humayun Kakar, the cardiologist, is truly outstanding. Life-saver, exceptional Dr. Unlike many hospitals, this one prioritizes patient care without the worry of being overcharged. Every nurse and staff member exemplifies top-notch professionalism and compassion. I am forever thankful for the support we received during such a challenging time. Everyone deserves this level of care in difficult moments. Thank you, Medical Point, from the bottom of my heart.

Located in Izmir, Turkey's third largest city, Medical Point Hospital provides healing to patients from all over the world with modern infrastructure, experienced staff and international healthcare services whose quality is confirmed by JCI accreditation. This hospital crowns its 25 years of experience in the health sector with the largest private teaching-research hospital in the Aegean region. Also, this hospital has provided health services to 3 million and 142 thousand patients in the last 10 years.

EDIT: IMPORTANT! The post below remains true when talking about the doctors and the VIP staff. HOWEVER! The hospital has changed their policy and is no longer accepting foreigners using SGK. This to me is absolutely insane and unfair. I work here and I pay an incredible amount of tax to the government. There is no reason that I should be denied care and medicine! I am very upset and I am hoping that enough people file complaints so that the hospital changes their decision. I have been coming here, as a foreign resident, for a couple of years now and I truly appreciate everyone I have dealt with. The VIP translation team has saved me with all of their amazing help the entire time! Seda, Ahmed, Buse, and Liz have always been so kind and incredibly helpful every second. Dr. Can recently did a wonderful surgery for me and Dr. Semih has been great in dermatology. I am extremely satisfied and thankful for all of their work.

As a foreigner, I would never recommend Medical Point to any foreigner. They said there is 'a new rule' that if your kimlik starts with 99, you are automatically excluded from SGK coverage. I mean, who are they to deprive me of a right that the government is giving me? They just want to rub us foreigners! They don't care whether you're a tourist or not! My husband is Turkish, and I have a family residence, and still, they did this to me. Over the phone. They said I need to pay around 3000 TL when I go there. They also said they have increased their prices to 4000 TL for check-ups with SGK, and for foreigners, it's 9000 TL because our kimlik starts with 99! This is not acceptable at all!! By the way ur employees are rude as well!